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Customer service
Customer Service Contacts
Postal Address:
PerksPlus
17501 Michigan Avenue
Dearborn, MI 48126
PerksPlus Program Administration:
1-888-737-5775
PerksPlusNorthAm@united.com
Award Bookings
United Award Bookings:
1-888-267-7758
Lufthansa and Mixed Itinerary Award Bookings:
1-800-340-4411
PerksPlus Reservations
United Reservations:
1-888-267-7758
Lufthansa Reservations:
1-800-645-3880
FAQs
Who can apply for PerksPlus?
How do I apply for PerksPlus?
How much does it cost to participate?
Does my company have to apply every year to participate in PerksPlus?
When will I receive my account statements?
When can I redeem earned points?
When do the earned points expire?
How do I redeem my points?
How does PerksPlus track my qualifying travel expenditure to earn PerksPlus points?
How do company employees book PerksPlus travel at united.com?
How do company employees book PerksPlus travel at lufthansa.com?
Who is eligible to utilize the PerksPlus Identification Code?
What if I forget to provide my PerksPlus Identification Code or Mileage Plus/Miles & More number when I book my travel?
Does domestic and international travel count towards PerksPlus?
On what fares can I earn PerksPlus rewards?
Do I have to be a Mileage Plus or Miles & More member to participate in the Program?
How long are my rewards valid?
How do I book my rewards on United operated flights?
How do I book my rewards on Lufthansa operated flights?
How do I book my rewards on mixed United/Lufthansa itineraries?
What if I need to make a change to an award ticket already issued?
Can I use my rewards on Lufthansa Regional Partner flights within Europe?
How long will it take to process a Mileage Plus status upgrade request for a company traveler?
Can I use my Award Travel Certificate for travel on code-share partners or Mileage Plus/Miles & More participants?
How can I call the PerksPlus team if I need further information?
Who can apply for PerksPlus?
U.S. and Canadian corporations* that do not currently have a corporate or incentive agreement with United Airlines® or Lufthansa are welcome to apply.
*The PerksPlus team must be able to verify the existence of the company to qualify for enrollment. The company must have a minimum of five travelers. The company's primary business cannot be related to the travel industry.
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How do I apply for PerksPlus?
Simply fill out the PerksPlus registration form on the PerksPlusPartners.com website. Companies that qualify will receive a phone call from a PerksPlus representative. PerksPlus application form
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How much does it cost to participate?
Membership in PerksPlus is free.
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Does my company have to apply every year to participate in PerksPlus?
Renewal in the program is automatic if the company has achieved the minimum requirement of $5,000 in eligible revenue tracked on United/Lufthansa flown travel during any three month consecutive period.
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When will I receive my account statements?
Your account will be available online 24-7 through the PerksPlusPartners.com website.
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When can I redeem earned points?
Points can be redeemed once PerksPlus has tracked $5,000 in eligible revenue on United/Lufthansa flown travel during any three month consecutive period.
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When do the earned points expire?
Earned points are valid during the membership year and for an additional 12 months upon the company’s renewal in PerksPlus.
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How do I redeem my points?
Simply complete the PerksPlus redemption form accessible via the PerksPlusPartners.com website. Your request will be processed within two business days.
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How does PerksPlus track my qualifying travel expenditure to earn PerksPlus points?
A unique PerksPlus Identification Code is assigned to each company upon approval and enrollment in PerksPlus. This code along with the individual traveler’s Mileage Plus or Miles & More number (if available) must be entered each time travel is booked and ticketed, whether the reservation is made via a travel agent, United/Lufthansa Reservations, united.com, or United airport ticket counter.
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How do company employees book PerksPlus travel at united.com?
First, create a united.com profile or update an existing profile.
Next, select the “My Travel Preferences” link, and then enter your company’s PerksPlus Identification Code in the Corporate Programs section and SAVE your profile.
Finally, when booking a flight, you must log onto your Mileage Plus profile. When prompted with the option of Business or Leisure, you must select Business to have your PerksPlus account credited for the travel.
Tell company employees to follow the PerksPlus booking instructions you can download from the online account tool.
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How do company employees book PerksPlus travel at lufthansa.com?
Currently, PerksPlus travel cannot be booked at lufthansa.com. However, if your travelers wish to book directly with Lufthansa, they may do so by calling 1-800-645-3880 and providing their PerksPlus ID Code.
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Who is eligible to utilize the PerksPlus Identification Code?
Employees of an enrolled company may utilize the PerksPlus Identification Code when traveling on company business. The code should be shared with eligible employees, and is to be used for business travel only.
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What if I forget to provide my PerksPlus Identification Code or Mileage Plus/Miles & More number when I book my travel?
You and your travelers must provide your company PerksPlus Identification Code and Mileage Plus/Miles & More number (if available) at the time of ticketing. Only flown revenue from United, Lufthansa and United Express® travel that include your PerksPlus Identification Code will contribute to your company’s PerksPlus point accrual.
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Does domestic and international travel count towards PerksPlus?
Yes. Revenue from any United Airlines, Lufthansa or United Express® flight segments contributes to your monthly tracked revenue provided tickets are issued in the United States or Canada. Points will not be earned for tickets on Lufthansa operated flights for customers based outside the United States.
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On what fares can I earn PerksPlus rewards?
All published fares purchased and traveled on United Airlines, Lufthansa or United Express contribute to the monthly revenue tracked for PerksPlus rewards. Government and military fares, wholesaler, consolidator, bulk and other special fare types are excluded. Flown revenue travel on Corporate Agreements, Meetings Plus and any other type of program requiring an identification code or ticket designator on an air ticket are not eligible for PerksPlus points.
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Do I have to be a Mileage Plus or Miles & More member to participate in the Program?
No. But we highly recommend that travelers become members so they may enjoy the individual benefits of the Mileage Plus/Miles & More programs, while helping the company earn valuable incentives through the PerksPlus program.
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How long are my rewards valid?
The terms of use are printed on each reward. Currently, one-class U.S. domestic upgrades on United flights, systemwide upgrades on United/Lufthansa flights and travel certificates on United/Lufthansa flights are valid for one year from the issue date. Mileage Plus Premier Associate®, Premier® or Premier Executive® status upgrade must be processed within one year of the original request. The Mileage Plus elite status is valid for one full Mileage Plus cycle ending on February 28.
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How do I book my rewards on United operated flights?
Use of travel certificates can be requested by calling PerksPlus Award Bookings at 1-888-267-7758. Use of Upgrades can be accomplished by following the Upgrade instructions included with your Upgrade email.
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How do I book my rewards on Lufthansa operated flights?
Use of travel certificates and upgrades can be requested by calling Lufthansa at 1-800-340-4411.
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How do I book my rewards on mixed United/Lufthansa itineraries?
Use of travel certificates and upgrades for mixed United/Lufthansa itineraries can be requested by calling Lufthansa at 1-800-340-4411.
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What if I need to make a change to an award ticket already issued?
Routing changes are not permitted. Date changes are permitted. Traveler is responsible for any difference in taxes or fees due to re-bookings, per the rules of the fare class.
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Can I use my rewards on Lufthansa Regional Partner flights within Europe?
Yes, rewards may be used on services within Europe operated by Lufthansa CityLine, Contact Air, Augsburg Airways, Cimber Air, Cirrus Airlines, Eurowings, Air Dolomiti and Deutsche Bahn when booked with LH flight numbers.
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How long will it take to process a Mileage Plus status upgrade request for a company traveler?
Once the request is received by Mileage Plus, the elite status will be granted and a new Mileage Plus card will be mailed to the traveler. Please allow 4 weeks for receipt of the Mileage Plus card.
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Can I use my Award Travel Certificate for travel on code-share partners or Mileage Plus/Miles & More participants?
Travel certificates are only valid on United, Lufthansa, United Express® and LH Regional Partner operated flights. They may not be used for travel on any other code-share partners or Mileage Plus/Miles & More partner airlines.
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How can I call the PerksPlus team if I need further information?
Customers enrolled in the program may contact the PerksPlus Administrative Support Team at 1-888-737-5775.
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